Shipping Details

FREE SHIPPING FOR All $30 orders

Tea Order Shipping Policy:

  • All Tea Orders are packaged within the day after you order (Monday - Friday except holidays).  
  • $4 ground shipping on orders under $30,
  • FREE PRIORITY SHIPPING over $30.

We primarily use USPS priority shipping and we've found that they are more consistent on some days vs. others.  Sometimes we'll use Fedex 2 day or UPS when the economics of the order make sense.  We like to use priority shipping which is supposed to be 2/3 day shipping to most of the country, but that doesn't always happen, in fact, our analytics show that about 10% of the time it takes 4 days or longer to receive the coffee. 

 

*No delivery times are guaranteed, USPS is running consistent significant delays, FedEx are about 1 day late 10-15% of the time.

 

Wrong Address Policy:

Oops!  I entered the wrong shipping address for my tea... Now what?

We are sorry that this happened, and we have definitely been there.  We understand that mistakes happen, and we want to do whatever we can to get your coffee or tea to you ASAP!

However, we are asking you, the customer, to understand that we are a small business and every time we have to re-ship tea we end up losing money on the sale.  Not just losing profit, but losing money.  We would like our customers to review and please be understanding of the following policy:

If you have made an error in entering your address, we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender.  We understand that that means your tea might not be as fresh as any of us would prefer.  If this is not your preference, the other option would be to refund your order, less our cost of shipping and a 40% penalty, because we cannot restock it.  

This policy is not our preference, nor is it our first choice.  However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order.  If you realize there is a problem with your address, please contact us as soon as possible, and we would be happy to fix it!  Thank you again for your business, we are thrilled to work together with our customers to get them fresh coffee, as quickly and efficiently as possible!